Return & Exchange Policy
At Delade Beauty, we want you to love every purchase you make with us. Because our products include human hair,
wigs, Bundles, extensions and beauty products, we have specific return and exchange requirements to protect the quality and
hygiene of our products.
Effective Date: September 12,2026
- Return Period Eligible products may be returned within 14 days of delivery.
To qualify, the item must be unused and unworn; in its original condition; have all original tags, packaging and
accessories attached; not have been washed, brushed, cut, dyed, bleached, chemically treated or altered; not have been
installed, glued, sewn, styled or otherwise manipulated; and not have perfume, makeup, smoke, oils or other odors. - Human Hair, Wigs & Extensions For hygiene and quality-control reasons, Delade
Beauty cannot accept returns of hair products that have been worn, installed, washed,
colored, bleached, cut, chemically treated or otherwise altered.
Customers should inspect products carefully before cutting lace, removing tags, washing, installing or altering them. - Beauty & Hair-Care Products Beauty and hair-care products must be returned
unopened and unused. Opened or used personal-care products may not be eligible for
return unless defective, damaged upon arrival, or otherwise covered by applicable law. - Wrong or Incorrect Item If you receive an item different from what you ordered, contact
us within 7 days of delivery with your order number, a description of the issue, and clear
photographs of the item and packaging when requested. - Damaged or Defective Products Inspect your order promptly. If a product arrives
damaged or appears defective, contact us within 7 days with photographs and your
order number. Do not alter, wash or install a product you believe is defective before
contacting us. - Items Generally Not Eligible for Return Used or worn wigs; installed, washed, cut,
dyed, bleached or chemically treated hair; hair with significantly altered lace; opened or
used beauty products; personalized/customized products; gift cards; final-sale or
clearance items clearly identified as final sale; and items returned after the applicable
return period, unless required by law. - Return Shipping For approved customer-preference or change-of-mind returns, the
customer is generally responsible for return shipping. If Delade Beauty sent the wrong
item or the product is confirmed defective/damaged, Delade Beauty may provide
return-shipping instructions or cover reasonable return shipping costs, as appropriate. - Exchanges Eligible products may be exchanged subject to availability. Price
differences may apply. - How to Request a Return Email: sales@deladebeauty.com Phone: +1-6469535675 Include your name, order number, product name, reason for return and photos
where applicable. Do not send a product back without return instructions. - Return Inspection All returned products are subject to inspection. Approval is not
automatic. Products that do not meet the requirements may be rejected and returned to
the customer. - Customer Responsibility Customers are responsible for accurate shipping and
contact information. Delade Beauty is not responsible for losses resulting from an
incorrect address supplied by the customer, subject to applicable law. - Changes Delade Beauty may update this policy. The policy applicable to an order will
generally be the policy presented at purchase, subject to applicable law.