Refund, Cancellation & Dispute Policy
Effective Date: September 12, 2026
PART A — REFUND POLICY
- When a Refund May Be Issued A refund may be available when an eligible product is
properly returned and approved; Delade Beauty sends the wrong product and a
replacement is not requested or available; a product is confirmed defective or damaged
and a refund is appropriate; Delade Beauty cannot fulfill an order; an order is cancelled
before shipment where permitted; or a refund is otherwise required by applicable law. - Refund Method Approved refunds will generally be issued to the original payment
method. Bank and payment-processor posting times may vary. - Refund Processing After a returned product is received and inspected, Delade Beauty
will notify the customer whether the return is approved. Approved refunds will generally
be processed within 7 business days after approval, subject to applicable law and
payment-processor requirements. - Shipping Charges Unless required by applicable law or otherwise stated, original
shipping charges may be non-refundable for customer-requested returns or changes of
mind. - Partial Refunds In certain circumstances, Delade Beauty may provide a partial refund
where permitted by law and appropriate to the circumstances. - Sale & Clearance Items Sale, promotional and clearance products may have different
return/refund conditions. Items identified as Final Sale are not eligible for return or
refund except where required by law.
PART B — CANCELLATION POLICY - Cancelling an Order Customers may request cancellation as soon as possible after
placing an order. Cancellation is not guaranteed once an order has entered processing,
been packaged or shipped. - Before Shipment If a cancellation is approved before shipment, the order may be
cancelled and an eligible refund issued. - After Shipment Once shipped, an order generally cannot be cancelled. The customer
may need to receive the order and follow the Return & Exchange Policy if eligible. - Delade Beauty’s Right to Cancel Delade Beauty may cancel orders when a product is
unavailable, there is an obvious pricing/listing error, the order cannot reasonably be
fulfilled, fraudulent or unauthorized activity is suspected, the customer violated
applicable terms, or circumstances beyond reasonable control prevent fulfillment. If
payment was received, an applicable refund will be issued.
PART C — DISPUTE & COMPLAINTS POLICY - Contact Us First Customers are encouraged to contact Delade Beauty before initiating
a payment dispute or chargeback.
Email: sales@deladebeauty.com Phone: +1-6469535675
Include your order number and description of the issue. - Review of Complaints Delade Beauty may request order information,
photographs/videos, shipping information, evidence of damage or defect, and details
about the product’s use or condition. - Resolution Depending on the circumstances, Delade Beauty may offer a replacement,
exchange, refund, store credit where appropriate, or another reasonable resolution. - Payment Disputes and Chargebacks Customers retain rights available under
applicable payment-network rules and law. Delade Beauty may provide payment
processors with relevant transaction records, including order confirmations, delivery
information, communications and applicable policy terms. - No Retaliation for Honest Reviews Delade Beauty does not prohibit customers from
expressing honest opinions about their experience. Nothing in this policy restricts rights
protected by law. - Good-Faith Resolution Delade Beauty encourages customers and the company to
make reasonable efforts to resolve disputes in good faith before formal proceedings
where appropriate. This policy does not limit legal rights or remedies that cannot
lawfully be waived.